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#d9531e;--prioridad-alta-suave: #fbe3d8;--azul: #3e7cb1;--azul-suave: #e3ecf4;--canal-wa: #25d366;--canal-ig: #d6336c;--canal-ms: #0084ff;--canal-ig-a: #f58529;--canal-ig-b: #dd2a7b;--canal-ig-c: #8134af;--flujo-marketing: #6e5aa8;--flujo-marketing-suave: #ece7f6;--flujo-ventas: var(--naranja);--flujo-ventas-suave: var(--naranja-suave);--flujo-soporte: #2e8f7a;--flujo-soporte-suave: #e1f3ee;--clas-cliente: var(--verde);--clas-usuario: var(--azul);--clas-prospecto: var(--flujo-marketing);--radio: 12px;--radio-sm: 8px;--radio-grande: 16px;--sombra-1: 0 1px 2px rgba(64, 61, 58, .06), 0 2px 10px rgba(64, 61, 58, .05);--sombra-2: 0 3px 14px rgba(64, 61, 58, .1);--sombra-3: 0 20px 50px rgba(64, 61, 58, .25);--fuente-display: "Poppins", sans-serif;--transicion: .15s 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.6rem;font-size:.74rem;font-weight:500;color:var(--tinta-suave);display:inline-flex;align-items:center;gap:.3rem;white-space:nowrap}.chip--tarjeta{background:var(--naranja-suave);border-color:transparent;color:var(--naranja-intenso);font-weight:600}.chip svg{vertical-align:-2px}.interruptor{display:flex;align-items:center;gap:.35rem;font-size:.84rem;color:var(--tinta-suave);cursor:pointer;-webkit-user-select:none;user-select:none}.interruptor--activo{color:var(--ambar);font-weight:600}.interruptor input{accent-color:var(--naranja)}.interruptor 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1.9rem;color:var(--tinta-suave);font-size:.9rem;line-height:1.55}.canal-icono{display:inline-flex;color:var(--tinta-tenue);vertical-align:-2px}.canal-icono--whatsapp{color:var(--canal-wa)}.canal-icono--instagram{color:var(--canal-ig)}.canal-icono--messenger{color:var(--canal-ms)}.esqueleto{display:inline-block;border-radius:6px;background:linear-gradient(90deg,var(--papel-2) 25%,#e2e2e0 50%,var(--papel-2) 75%);background-size:200% 100%;animation:brillo 1.2s ease-in-out infinite}@keyframes brillo{0%{background-position:200% 0}to{background-position:-200% 0}}.esqueleto--avatar{width:40px;height:40px;border-radius:50%;flex-shrink:0}.esqueleto--linea{height:.8em}.esqueleto--cifra{width:64px;height:1.8rem;border-radius:7px}.conv--esqueleto{pointer-events:none}@keyframes aparecer{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.login{height:100%;display:grid;grid-template-columns:minmax(0,1.15fr) 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both}.login__zona{display:grid;place-items:center;background:var(--superficie);padding:2rem}.login__tarjeta{width:min(360px,100%);display:flex;flex-direction:column;gap:.9rem;animation:aparecer .48s cubic-bezier(.22,1,.36,1) .14s both}.login__logo{font-family:var(--fuente-display);color:var(--tinta);font-size:1.7rem;font-weight:800;letter-spacing:-.02em;margin:0}.login__sub{color:var(--tinta-suave);margin:-.45rem 0 .7rem}@media(max-width:760px){.login{grid-template-columns:1fr}.login__marca{display:none}}.shell{height:100%;display:flex}.riel{width:72px;flex-shrink:0;background:var(--tinta);display:flex;flex-direction:column;align-items:center;gap:6px;padding:18px 0;transition:width var(--transicion)}.riel--abierto{width:216px;align-items:stretch;padding:18px 12px}.riel__cabecera{display:flex;align-items:center;gap:10px}.riel--abierto .riel__cabecera{padding-left:4px}.riel__marca{color:#fff;font-weight:700;font-size:14px;white-space:nowrap;margin-bottom:28px;align-self:center}.riel--abierto .riel__logo{margin-bottom:28px}.riel__etiqueta{font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.riel--abierto .riel__btn{width:100%;justify-content:flex-start;gap:12px;padding:0 12px}.riel--abierto .riel__btn--activo:before{left:-12px}.riel--abierto .riel__n{position:static;margin-left:auto}.riel__pie{display:flex;align-items:center;justify-content:center;gap:10px;margin-top:10px}.riel__pie .riel__avatar{margin-top:0}.riel__btn svg{flex-shrink:0}.riel--abierto .riel__pie{justify-content:flex-start;padding-left:4px}.riel--abierto .riel__pie .riel__etiqueta{color:#fff}.riel__logo{width:36px;height:36px;border-radius:10px;background:#fff;display:grid;place-items:center;margin-bottom:28px;overflow:hidden}.riel__logo img{width:26px;height:26px;object-fit:contain}.riel__nav{display:flex;flex-direction:column;gap:6px;flex:1}.riel__btn{width:44px;height:44px;border-radius:var(--radio-sm);display:flex;align-items:center;justify-content:center;background:transparent;border:none;color:#b8b3aa;position:relative;transition:background var(--transicion),color var(--transicion)}.riel__btn svg{width:20px;height:20px}.riel__btn:hover{background:#ffffff0f;color:#fff}.riel__btn--activo{background:#e8792b29;color:var(--naranja)}.riel__btn--activo:before{content:"";position:absolute;left:-14px;top:8px;bottom:8px;width:3px;background:var(--naranja);border-radius:0 4px 4px 0}.riel__n{position:absolute;top:4px;right:4px;background:var(--naranja);color:#fff;font-size:9px;font-weight:700;min-width:15px;height:15px;border-radius:20px;display:flex;align-items:center;justify-content:center;padding:0 4px}.riel__avatar{width:38px;height:38px;border-radius:50%;background:var(--naranja);color:#fff;display:grid;place-items:center;font-weight:600;font-size:13px;border:2px solid rgba(255,255,255,.2);margin-top:10px;flex-shrink:0}.shell__contenido{flex:1;min-width:0;min-height:0}.shell__contenido>*{animation:vista .26s cubic-bezier(.22,1,.36,1) both}@keyframes vista{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}.bandeja{display:flex;height:100%}.bandeja__lista{width:340px;flex-shrink:0;background:var(--superficie);border-right:1px solid var(--hair);display:flex;flex-direction:column;min-width:0}.bandeja__titulo{padding:18px 16px 0;display:flex;align-items:flex-start;justify-content:space-between;gap:8px}.bandeja__contraer{color:var(--tinta-suave);flex-shrink:0}.bandeja__lista--colapsada{width:46px;align-items:center;padding:14px 0;gap:10px}.bandeja__expandir{color:var(--tinta-suave)}.bandeja__lista--colapsada .conv__n{margin-left:0}.hilo__panel-toggle{color:var(--tinta-suave);flex-shrink:0}.bandeja__titulo h1{font-size:16px;font-weight:600;letter-spacing:0;line-height:1.3;margin:0 0 12px}.bandeja__filtros{display:flex;gap:8px;align-items:center;padding:0 16px}.buscador{flex:1;display:flex;align-items:center;gap:8px;background:var(--papel);border:1px solid var(--hair);border-radius:var(--radio-sm);padding:8px 10px;margin-bottom:10px;color:var(--tinta-suave)}.buscador input{flex:1;border:none;outline:none;background:none;color:var(--tinta);font-size:13px;min-width:0;padding:0}.buscador input::placeholder{color:var(--tinta-tenue)}.bandeja__filtros .selector{border:1px solid var(--hair);background:var(--superficie);border-radius:var(--radio-sm);padding:8px 10px;color:var(--tinta);font-size:12.5px}.bandeja__filtros--selectores{flex-direction:column;align-items:stretch;gap:8px;padding-bottom:2px}.bandeja__filtros--selectores .selector{width:100%}.bandeja__pestanas{display:flex;gap:3px;background:var(--papel);border-radius:10px;padding:3px;margin:10px 12px 12px;border-bottom:none}.pestana{flex:1;border:none;background:none;padding:7px 4px;display:flex;align-items:center;justify-content:center;gap:5px;font-size:11.5px;font-weight:600;color:var(--tinta-suave);white-space:nowrap;border-radius:7px;transition:background var(--transicion),color var(--transicion),box-shadow var(--transicion)}.pestana:hover{color:var(--tinta)}.pestana--activa{background:var(--superficie);color:var(--tinta);box-shadow:var(--sombra-1)}.pestana__n{background:var(--superficie);color:var(--tinta-suave);border-radius:20px;padding:1px 6px;font-size:10px;font-weight:700;min-width:14px;font-variant-numeric:tabular-nums;transition:background var(--transicion),color var(--transicion)}.pestana--activa .pestana__n{background:var(--naranja);color:#fff}.bandeja__scroll{flex:1;overflow-y:auto;padding:6px}.conv{width:100%;text-align:left;border:1px solid transparent;background:none;display:flex;gap:10px;padding:10px;border-radius:var(--radio-sm);margin-bottom:2px;position:relative;transition:background var(--transicion)}.conv:hover{background:var(--papel)}.conv--activa{background:var(--naranja-suave);border-color:#f0c79b}.conv__retrato{align-self:flex-start;position:relative;width:40px;height:40px;flex-shrink:0}.conv__retrato--hilo{width:38px;height:38px;align-self:center}.conv__retrato--hilo .conv__avatar{width:38px;height:38px}.conv__avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-weight:600;font-size:13px;background:var(--naranja);color:#fff}.canal-distintivo{position:absolute;right:-3px;bottom:-3px;width:21px;height:21px;border-radius:50%;display:grid;place-items:center;color:#fff;border:2.5px solid var(--superficie);box-shadow:0 1px 3px #403d3a40}.canal-distintivo--grande{width:28px;height:28px;border-width:3px;right:-4px;bottom:-4px}.canal-distintivo--whatsapp{background:var(--canal-wa)}.canal-distintivo--messenger{background:var(--canal-ms)}.canal-distintivo--instagram{background:linear-gradient(135deg,var(--canal-ig-a),var(--canal-ig-b),var(--canal-ig-c))}.conv__mini-agente{position:absolute;left:-3px;top:-3px;width:16px;height:16px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:8px;letter-spacing:.02em;border:2px solid var(--superficie);background:var(--tinta);color:#fff}.conv__avatar--t0,.conv__mini-agente--t0{background:#e8792b;color:#fff}.conv__avatar--t1,.conv__mini-agente--t1{background:#6e5aa8;color:#fff}.conv__avatar--t2,.conv__mini-agente--t2{background:#2e8f7a;color:#fff}.conv__avatar--t3,.conv__mini-agente--t3{background:#3e7cb1;color:#fff}.conv__avatar--t4,.conv__mini-agente--t4{background:#b0562f;color:#fff}.conv__avatar--t5,.conv__mini-agente--t5{background:#7a8f3e;color:#fff}.conv__info{flex:1;min-width:0;display:flex;flex-direction:column}.conv__top{display:flex;justify-content:space-between;align-items:baseline;gap:6px}.conv__nombre{font-weight:600;font-size:13.5px;display:flex;align-items:center;gap:6px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv__hora{font-size:11px;color:var(--tinta-suave);flex-shrink:0}.conv__preview{color:var(--tinta-suave);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12.5px;margin-top:2px}.conv--noleido .conv__preview{color:var(--tinta);font-weight:500}.conv__bottom{display:flex;align-items:center;gap:6px;margin-top:7px;flex-wrap:wrap}.chip-tarjeta{font-size:10.5px;font-weight:600;padding:2px 8px;border-radius:20px;white-space:nowrap;letter-spacing:.2px;overflow:hidden;text-overflow:ellipsis;max-width:100%}.chip-tarjeta--prospecto{background:var(--flujo-marketing-suave);color:var(--flujo-marketing)}.chip-tarjeta--oportunidad{background:var(--flujo-ventas-suave);color:var(--naranja-intenso)}.chip-tarjeta--ticket{background:var(--flujo-soporte-suave);color:var(--flujo-soporte)}.chip-tarjeta--urgente{background:var(--rojo-suave);color:var(--rojo)}.punto-ventana{flex-shrink:0;width:8px;height:8px;border-radius:50%}.punto-ventana--ok{background:var(--verde)}.punto-ventana--advertencia{background:var(--ambar)}.punto-ventana--vencida{background:var(--rojo)}.conv__n{margin-left:auto;background:var(--naranja);color:#fff;font-size:10.5px;font-weight:700;min-width:17px;height:17px;border-radius:20px;display:flex;align-items:center;justify-content:center;padding:0 5px}.punto-sent{flex-shrink:0;width:8px;height:8px;border-radius:999px}.punto-sent--positivo{background:var(--verde)}.punto-sent--neutral{background:var(--tinta-tenue)}.punto-sent--negativo{background:var(--rojo)}.hilo{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--superficie)}.hilo__encabezado{display:flex;align-items:center;gap:12px;padding:14px 20px;background:var(--superficie);border-bottom:1px solid var(--hair)}.hilo__id{flex:1;min-width:0}.hilo__nombre{font-size:14.5px;font-weight:600;letter-spacing:0;line-height:1.3;margin:0}.hilo__meta{color:var(--tinta-suave);font-size:12px;margin:1px 0 0;display:flex;align-items:center;gap:.6rem;flex-wrap:wrap}.hilo__empresa{font-weight:600;color:var(--tinta)}.personas{display:flex;align-items:center;gap:1.2rem;flex-shrink:0}.persona{display:flex;flex-direction:column;align-items:flex-end;gap:2px}.persona__rol{font-size:.62rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--tinta-tenue);white-space:nowrap}.persona__nombre{font-weight:600;font-size:12.5px;display:flex;align-items:center;gap:5px;white-space:nowrap}.hilo__ventana{display:flex;align-items:center;gap:6px;padding:6px 12px;border-radius:20px;font-size:12px;font-weight:600;flex-shrink:0;white-space:nowrap;background:var(--verde-suave);color:var(--verde)}.hilo__ventana--cerrada{background:var(--rojo-suave);color:var(--rojo)}.hilo__ventana span:last-child{font-variant-numeric:tabular-nums}.hilo__acciones{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 20px;background:var(--superficie);border-bottom:1px solid var(--hair)}.hilo__acciones .boton--icono{border:none;background:none;color:var(--tinta-suave);padding:2px 4px}.hilo__acciones .boton--icono:hover{color:var(--tinta);background:none}.hilo__mensajes{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px}.burbuja{max-width:62%;animation:burbuja-entra .2s ease both}@keyframes burbuja-entra{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.burbuja--entrante{align-self:flex-start}.burbuja--saliente{align-self:flex-end}.burbuja__quien{display:none}.burbuja--saliente .burbuja__quien{display:block;font-size:10.5px;font-weight:700;color:var(--tinta-suave);text-align:right;margin:0 4px 3px 0}.burbuja--saliente.burbuja--sistema .burbuja__quien{display:none}.burbuja__cuerpo{font-size:13px;line-height:1.45;white-space:pre-wrap;word-break:break-word;padding:9px 13px;border-radius:14px;box-shadow:var(--sombra-1)}.burbuja--entrante .burbuja__cuerpo{background:var(--papel);border-bottom-left-radius:4px;box-shadow:none}.burbuja--saliente .burbuja__cuerpo{background:var(--naranja);color:#fff;border-bottom-right-radius:4px}.burbuja--sistema{align-self:center;max-width:80%;text-align:center}.burbuja--sistema .burbuja__cuerpo{background:transparent;box-shadow:none;color:var(--tinta-suave);font-size:11.5px;font-style:italic;padding:0}.burbuja__meta{display:block;font-size:10px;color:var(--tinta-tenue);margin-top:4px;font-variant-numeric:tabular-nums}.burbuja--saliente .burbuja__meta{text-align:right}.burbuja--nota{align-self:center;max-width:74%;background:var(--ambar-suave);border:1px dashed #e0be7a;border-radius:10px;padding:9px 13px;text-align:left}.burbuja--nota .burbuja__cuerpo{font-size:12.5px;color:var(--tinta);background:none;box-shadow:none;padding:0}.burbuja__nota-titulo{display:flex;align-items:center;gap:6px;font-size:10.5px;font-weight:700;letter-spacing:.3px;text-transform:uppercase;color:var(--ambar-texto);margin-bottom:3px}.burbuja--nota .burbuja__meta{text-align:left}.dia{align-self:center;font-size:11px;font-weight:600;letter-spacing:.4px;text-transform:uppercase;color:var(--tinta-suave);margin:6px 0}.escribiendo{padding:4px 20px 0;font-size:12px;color:var(--tinta-tenue);font-style:italic}.hilo__redactor{display:flex;flex-direction:column;background:var(--superficie);border-top:1px solid var(--hair);padding:12px 16px 14px}.compositor__topbar{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px;flex-wrap:wrap}.modo-toggle{display:flex;gap:2px;background:var(--papel);border-radius:8px;padding:3px;width:fit-content;flex-shrink:0}.modo-btn{border:none;background:transparent;padding:6px 14px;border-radius:6px;font-size:12px;font-weight:600;color:var(--tinta-suave);display:inline-flex;align-items:center;gap:5px}.modo-btn--activo{background:var(--superficie);color:var(--tinta);box-shadow:var(--sombra-1)}.modo-btn--nota.modo-btn--activo{background:var(--ambar-suave);color:var(--ambar-texto)}.compositor__extras{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.btn-plantillas{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--hair);background:var(--superficie);padding:7px 14px;border-radius:8px;font-size:12.5px;font-weight:600;color:var(--tinta-suave);white-space:nowrap}.btn-plantillas:hover{border-color:var(--naranja);color:var(--naranja);background:var(--naranja-suave)}.btn-plantillas--activo{border-color:var(--naranja);color:var(--naranja-intenso);background:var(--naranja-suave)}.btn-plantillas:disabled{opacity:.55}.compositor__extras .selector{padding:7px 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